Interacting with others
The following is a sample of topics related to interacting with others that can be provided individually or packaged together to create a learning experience for your employees.
- Collaborative leadership
- Communication for results
- The art of small talk
- Developing staff and managing daily performance
- Coaching for maximum performance
- Listening and feedback
- Effective negotiations
- Building workplace relationships
- Navigating generational differences
- Keeping meetings and people on track
- Confronting conflict constructively
- Managing up
- Behavioral-based interviewing
Collaborative leadership
The complexity of major challenges and issues facing most organizations today calls for leaders to work effectively across boundaries. This initiative requires more than cooperation; it requires collaboration. But what’s the difference between cooperation, coordination and collaboration? How does one gain collaborative skills and build a more collaborative organizational culture? Come and learn.
Communication for results
There is no single right or best way to communicate in all situations. Rather, appropriate communications depend upon many factors reviewed during this module: an audience analysis, strategy decisions, method appropriate for the event and preferred communication styles of yourself and your colleagues.
The art of small talk
Does the thought of attending a networking event leave your stomach in knots? Do you love to talk with friends, but fear saying the wrong things to strangers at professional outings? Do you hate moments of awkward silence? This session will equip you with techniques for building rapport, increasing your network and communicating your way to more comfortable interchanges.
Developing staff and managing daily performance
The people who work for you are your key to success. Through delegated assignments and frequent feedback, employees develop and grow into performers who meet organizational goals. During this workshop, you will enhance your ability to develop staff and manage performance, resulting in increased staff commitment and morale.
Coaching for maximum performance
Good coaches set the direction and meet with their team regularly to review, track performance and provide feedback on a continual basis. This session focuses on good coaching techniques that help staff members achieve high performance or get back on track to improved performance.
Listening and feedback
Listening is a pervasive skill that can be practiced and developed. This workshop explores your personal listening challenges, putting you one step closer to listening with intent and responding with care.
Effective negotiations
The two basic styles of negotiating — adversarial/positional and collaborative/interest-based — both have their place under the right circumstances. This session helps you decide which style to choose and what the outcome of each style tends to be.
Building workplace relationships
Working with and partnering with your staff or other groups is the feature of this workshop. Long-term relationships are built on trust; specific behaviors to build trusting relationships will be explored and practiced.
Navigating generational differences
There are four distinctly different generations working together in today’s organizations. Each generation adds value in their own way, yet each generation tends to accomplish tasks and approach work differently. Emphasis is placed on how all contributors can thrive and survive side-by-side.
Keeping meetings and people on track
Difficult people … we all meet them and when we tolerate their behavior, they gain control. This course identifies characteristics of difficult people, pitfalls to avoid and proactive steps to take to obtain more positive behavior in the workplace. This session also focuses on effectively managing meetings as a means of controlling unproductive behaviors and getting desired results from meeting time.
Confronting conflict constructively
Conflict is inevitable and can be a positive force for change when addressed correctly. Participants will identify their preferred conflict-handling mode, uncover their own barriers to conflict resolution, develop strategies to overcome these barriers and practice the “difficult conversations” that lead to resolution.
Managing up
Find it challenging to communicate special requests or bad news with your manager? Most of us experience some stress, yet there are effective ways to adjust our actions and conversations to gain agreement more smoothly. This workshop focuses on techniques and ways to prepare in advance for a real work situation.
Behavioral-based interviewing
At a loss for matching the right person to your job opening? Behavioral-based interviewing uses specifically designed questions to match the skills needed for a particular position. This approach is based on the premise that past behavior and performance is the best predictor for future behavior and performance. Depending on the length of the workshop, participants will have a chance to practice an interview with the questions they design for a generic or specific-to-their-workplace job description.
